MADE IN AFRICA RETURNS AND EXCHANGE POLICY
Clause 1 Circumstances in which Returns and/or Exchanges are allowed
1.1 We permit returns and/or exchanges in the following instances:
1.1.1 The incorrect product has been delivered to you.
1.1.2 The product has the incorrect size or specifications.
Clause 2 When a Return and/or Exchange needs to be initiated
2.1 Returns and/or exchanges need to be initiated within thirty days of delivery of the product having been delivered to you.
Clause 3 The choices you have upon Returning the Product
3.1 When a product is returned to vendor you can:
3.1.1 Have your account credited.
3.1.2 Have the amount refunded to you.
3.1.3 Have the product replaced/exchanged.
3.3.4 As per the terms and conditions of each vendor and product
Clause 4 How a Return and/or Exchange is initiated
4.1 All returns and/or exchanges shall be initiated by completing the form under the support tab of the vendor you bought the products from. :
4.1.1 the reason for the return.
4.1.2 whether you would like the account credited or refunded or replaced/exchanged.
4.1.3 if you would like the product to be collected, the address from where the product needs to be collected from.
Clause 5 Condition of the Product Returned
5.1 In returning the product to the vendor, the following shall apply. The product needs to be as per the vendor returns policy:
5.1.3 In the original packaging.
5.1.4 Packaged and wrapped correctly and safely by you.
Clause 6 Manner of Return
6.1 You will need to ship the good’s back to the vendor at your own cost if you order the incorrect quantity, type., colour, variation.
6.2 The vendor will pay for the shipping if the goods sent were incorrect colour, type, variation or product is detective.
6.3 Our fee, should we be required to collect the product from you shall be the following: Return fees, depend on the type of return, the country and the reason of return.
Clause 7 What will happen once a Product is returned
7.1 Once returned, and subject to a product inspection, your account with us will be credited or refunded or replaced, as per your preference.
Clause 8 Product Inspection
8.1 Once returned, and prior to accepting such return, we will be permitted to inspect the product.
8.2 Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.
Clause 9 Excluded Products
9.1 The following product(s) shall be excluded entirely from the above returned policy:
9.1.1 Food Grade commodities
9.1.2 Any products as per terms and conditions of vendor